Return & Refund Policy
Order Cancellation
If you need to cancel your order, please contact our Customer Support team as soon as possible after placing your order.
Cancellation requests can only be accepted before the applicable cutoff time and before the order has entered processing or been shipped.
-
Eligible orders cancelled within the permitted cancellation period will receive a full refund.
-
Once an order has entered processing or has been shipped, it can no longer be cancelled.
Returns
We accept returns of eligible products within 14 days of the date you receive your order.
To be eligible for a return, the product must meet the applicable return requirements below.
-
The item must be unused and in its original condition.
-
The item must be returned in its original packaging.
-
Proof of purchase, such as your order confirmation or receipt, must be provided.
Please do not return your item directly to the manufacturer. All returns must first be authorized by our Customer Support team.
Return Shipping
-
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
-
Customers will be charged shipping costs no more than once for each order, including returns.
-
No restocking fees will be charged for an approved return.
If the product you receive is damaged, defective, or incorrect due to our error, we will cover the applicable return shipping costs.
Return Address
Room 614, Unit 2, 6th Floor, Building 1, Courtyard No. 30, Yuzhi East Road, Changping District, Beijing, China
Please do not send products to any address without contacting Customer Support first. Unauthorized returns may not be accepted and may delay the return or refund process.
Return Process
Before returning any item, please contact our Customer Support team to request return authorization.
Once your return request has been reviewed and approved, we will provide the return instructions applicable to your order.
The return location may vary depending on the product, order, or return circumstances. Please do not send your return until our Customer Support team has confirmed the applicable return instructions for your request.
Following the confirmed return instructions will help ensure that your return can be received and processed smoothly.
Our customer service contact information is also included in your Order Confirmation Email for easy reference whenever you need assistance.
Refunds
Once we receive and inspect your returned item, we will notify you by email that your return has been received.
After the inspection has been completed, we will inform you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
The exact time it takes for a refund to appear in your account may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund after the estimated processing period, please complete the following steps:
-
Check your bank account again to confirm that the refund has not already been posted.
-
Contact your credit card company or payment provider, as it may take additional time before a refund is officially posted.
-
Contact your bank or financial institution, as internal processing times can vary.
If you have completed these steps and still have not received your refund, please contact our Customer Support team for further assistance.
You may also refer to your Order Confirmation Email for our customer service contact information.